Support

At ASF, we pride ourselves on exceptional client training and support, member services and technical support. From your very first conversation with our sales department to your file transfer specialist, sessions with your software trainer, talking with your account manager, chats with our tech department, planning marketing strategies with the marketing staff and anyone else you encounter at ASF - you will have a great experience all the way around. We believe in relationship building and see all of our clients as partners. If you don't look good - we don't look good!

Every ASF staff member is here for you,
and our team works cohesively to ensure a positive client experience. That same philosophy transfers to your members and clients. Every member of our support staff goes through an extensive five-week training program, as well as ongoing quality assurance testing, to ensure they are the best, friendliest and most knowledgeable people on the phones. We are an extension of your business and will always act on your behalf in the best possible way with your members.

To get to know our support staff a little better, we've included ASF Staff Spotlights throughout our website with real client and member comments about that employee. If you'd like to add your own kudos to our staff, please send an email to rachelles@asfint.com.

ASF Staff Spotlight

Cynthia Kelly Client Trainer

“Cynthia has the nicest, most pleasant, personality and she is so genuine when she talks to you. She is extremely smart in her field of knowledge with ASF, and presents the information in such a way that you can understand and then be able to execute it yourself. She is also very patient and sensitive to my feelings, especially if I have made a mistake and need extra help in getting it fixed. My husband and I have both been in the customer service field for all of our working days (30+ years) and we really appreciate people like Cynthia when they come into our lives because she has the same values and respect for our customers as we do. Cynthia is such an asset to ASF. We look forward to the great customer service that we get from Cynthia and ASF.”   -Denise, Ken Caryl ATA

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