Retention

Easy, Affordable Member Communication

Celebrate your members’ birthdays, tell your non-attending members you miss them and welcome all your new members with our retention card program. This automated service is a low-cost, effortless way to keep yourself in your members’ minds.

Free Targeted Member 
Email Program

Custom emails through our free member email program are a great way to send specific messages to a targeted demographic within your club, so you can keep in touch with your members, relay new program information and more. Whether you are looking to advertise your new group personal training, touch base with new members or give a shout out to members you haven't seen in awhile- our email program is the perfect solution.

Automated Rollovers & Renewals

Looking to rollover accounts for maximum revenue? We can do that! How about getting a jump on your upcoming renewals? We can do that too. With our renewal program you can opt to send an automated renewal offer to members 30 days prior to their expiration date, or roll their account over to an open-end agreement so there is no interruption in billing.  

Cancellation Management Program

Cancellations are the thorn in every facility’s side, and many cancellations are processed outside the terms of the agreement. Take this negative aspect out of your facility by letting ASF process your member cancellations. We have a dedicated cancellation group who are experts in member retention. They'll handle your cancellation requests from start to finish in a professional manner, and within the terms of your agreement. You, of course, will always have control and will be able to process cancellations at your discretion.

ASF Staff Spotlight

Mama Gassama Cancellations

“I'd like to express my utmost appreciation for your kind customer service and help to cancel my contract renewal since I am moving out of state. You were very polite, understanding, and you gave me all of the information that I would have to provide to you in order to avoid issues or delays in cancelling my account. With only a few months left before I move, I sincerely thank you for making this process easier for me and for taking care of me as your customer. I am certain, after my experience, that your company takes good care of their customers.”   -Ramajana R., Member

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